Why are my speed results good but streaming media, or gaming is slow? Avoid using VPN connections and Internet Proxy servers.Avoid running multiple firewalls, or disable firewall.Scan your PC or device for any Spyware, Virus, or other malicious programs and take action to remove them.Periodically clear your browser’s cache.Check the Ethernet cable for any defects and replace if necessary.Reboot your residential gateway if you have not done so, regular use leads to low memory and pending processes for the gateway’s operating system as with most networking devices.Go to our myAT&T app and let us test your service, if we find something we can begin resolving the issue.Rerun the test if needed by using the button in the test results section.
Review the Download and Upload speed then compare it to your subscribed speed.Allow 30-60 seconds for your test results.Enter your AT&T e-mail address to help us improve our service (optional).Launch the AT&T recommended speed test site at att.com/speedtest Eliminate traffic being used by all devices connected to the gateway except for the device with the speed test in progress, disable WiFi if necessary.Use a wired connection directly between your device and the gateway, exclude third party routers for this test.Stop all downloads, streaming, applications, or programs that may be using your Internet connection.Delete your browser’s Cache, Cookies, and Temporary Internet Files.Prepare your network to get accurate results
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